Customer interaction experts for public service or government service
Looking for experts in digital customer interaction, customer communication, customer experience and customer journey for public services or government services? Then you've come to the right place. We understand what services citizens expect and through which preferred channel this is best provided. The possibilities for digital customer interaction with our solutions and services are versatile. Our promise remains to simplify complex digital processes, both for citizens and civil servants.
Always comply with laws and regulations
At Dialog Group We monitor developments in local compliance legislation on a daily basis. We understand that municipalities, governments and other public sector companies must comply with strict laws and regulations. Our certifications and our attention to people and nature also prove this. Whether you need a chatbot or process bot, personalized interactive video or intelligent forms: we help you comply with strict laws and regulations.
The customer interaction layer, indispensable for complex IT structures
The public sector is characterized by complex IT processes and structures to secure data and comply with regulations. This compromises an excellent customer experience. With a customer interaction layer we bring together all the challenges of IT, business and data and build an interaction layer that does wonders for the customer experience and simply helps to handle digital processes faster and easier.
More and more governments want to organize their processes, IT systems and teams in a modular manner, so that they can respond more quickly to the changing needs of citizens.
Source: digitaloverheid.nl
Source: EC Europe
Governments must comply with WCAG 2.1: web content must be readable by people with disabilities.
Source: wcag.nl
A selection of our solutions for government services:
Digital self-service
More and more citizens are embracing self-service. So give them that opportunity. How nice is it if you can submit your own changes, without it becoming complicated or having to wait on workdays? For example, choose a My Environment, a Digital Colleague or a voicebot with artificial intelligence.
Signing, authentication and authorization
As a government you work a lot with official documents. Then you want to set up a digital signing process simply and securely. With our signing and authentication options you make it easy for citizens. After all, they don't need a printer. And you know for sure that the person is who you think he is.
How do we help you?
With our services and expertise
We will investigate together with you during a Discovery Workshop of Digital CX Workshop how and where customer interaction and customer experience can be improved. In collaboration with those involved within your organization, we make connections so that you can optimally support your customers and employees. We align the business or marketing department more with the IT department and customer service.
With our solutions
Our professionals ensure that you can make data-driven choices in your customer journeys and help you implement the most suitable solution. Consider, for example, intelligent digital self-service for your customers, a process bot that takes over your repetitive tasks or a personalized interactive video. After the implementation and explanation, you will get started with the solution(s) you have chosen.
What customers say
Contact us
We help your organization on its way to the best customer communication and digital customer interaction, with the greatest time and cost savings. We ensure that everything is digitally accessible for your customers. Leave your details and we will contact you.
Tip: with additional information we can help you in a more targeted manner.
