Experts in customer interaction for your energy company or utility company
Looking for experts in digital customer interaction, customer communication, customer experience and customer journey for energy and utilities? Then you've come to the right place. We work daily with energy and utility companies that are confronted with long waiting times, overload of the telephone exchange during peak times, complex IT processes or optimizing the customer journey and customer experience. We understand and know how to tackle these challenges. Find out how Dialog Group your energy or utility company will help.
Get more out of your customer service and customer journey
About half of the energy and utility companies are difficult for private individuals to reach. We also understand the causes: staff shortages, rising prices, unforeseen disruptions and complex processes... You can't solve this in a week. We get it. Yet offering fast, personalized customer service is less remote than you might think.
We help you to digitally optimize all interactions in your customer journey, so that your customer experiences excellent, personalized service at every stage of the customer journey via all touchpoints. This makes the interaction between your customer and your organization faster and more effective. You exceed your customer's trust and that makes everyone happier. Want to bet that the long queue for your customer service will be shorter in no time?
Source: Capgemini.com
Source: Capgemini.com
Source: Precisely
The benefits for your organization
Onboarding new customers
Guide new customers step by step in their digital onboarding journey to collect relevant customer information. For example, with a personalized, interactive video. Without delays and extra questions. Really get to know your customer and personalize interactions in all phases of the customer journey.
Scalable customer service
Make your customer service scalable during peak times or understaffing by, for example, deploying a Digital Colleague. Support this with WhatsApp, a My environment, your app and interactive, personal videos... Voilà, your customer is recognized everywhere and helped quickly. Additional advantage: your employees get the valuable time to help customers who really need your help.
Customer-friendly invoicing and payment
Inform customers proactively and easily about their payments. Explain your first invoice and annual accounts in plain language with personal data. Show understanding when you identify payment problems and offer proactive and automated solutions via every touchpoint in your customer journey.
Aftercare and customer retention
Contact your customers periodically and automatically in a fun, easy way to check whether their energy contract still suits them. A scalable way of working for delivering excellent customer service.
How do we help you?
With our services and expertise
We will investigate together with you during a Discovery Workshop of Digital CX Workshop how and where customer interaction and customer experience can be improved. In collaboration with those involved within your organization, we make connections so that you can optimally support your customers and employees. We align the business or marketing department more with the IT department and customer service.
With our solutions
Our professionals ensure that you can make data-driven choices in your customer journeys and help you implement the most suitable solution. Consider, for example, intelligent digital self-service for your customers, a process bot that takes over your repetitive tasks or a personalized interactive video. After the implementation and explanation, you will get started with the solution(s) you have chosen.
What customers say
Contact us
We help your organization on its way to the best customer communication and digital customer interaction, with the greatest time and cost savings. We ensure that everything is digitally accessible for your customers. Leave your details and we will contact you.
Tip: with additional information we can help you in a more targeted manner.
