Customer experience and customer interaction workshops for your organization
You know what you want to achieve, but you are still looking for the best way to achieve this. We offer organizations expertise, technology and services to reduce costs and increase customer satisfaction. We guide companies every day with their digital customer interactions. With more than 70 experienced experts in-house, no challenge is too crazy for us. During our Discovery Workshops in Digital CX WorkshopTogether with you and other stakeholders from your organization, we analyze where the opportunities lie for improving customer experience, saving costs and perfecting customer interaction.
Discovery Workshop for the first digital customer interactions and CX optimizations
You see opportunities but have no idea where to start or are still unsure about the content of the roadmap. Start experimenting with AI or first rationalize the IT landscape.
De Discovery Workshop was created for companies that are still looking for how digital customer interaction, customer experience (CX) or customer journey can best be improved. With a team of professionals we work with the stakeholders of your company. We investigate what your most important business and improvement objectives are and together we form a vision of what your ideal customer interaction landscape looks like. We create concrete strategic themes and easily implementable actions that deliver results quickly. Is a business case substantiation required? We will of course help you with this.
Get more from your digital customer interaction and CX expertise with our Digital CX Workshop
De Digital CX Workshop is designed for companies that already have extensive experience with digital customer interactions, customer experience (CX) and customer journeys but who want to accelerate digital transformation or optimization. Or simply want to achieve their goals faster by expanding digital capabilities. We help to map out how internal goals can be achieved more quickly and which decisions you need to make to increase customer satisfaction and reduce costs. Replace or expand technology, or opt for outsourcing? Or simply make better use of the tools you already have at home. The workshop will result in a report with advice, an action plan and possibly a business case and return on investment (ROI) calculation.
The benefits for your organization
1. Preparation
During an introductory meeting we discuss the objectives to be achieved. We prepare by reviewing the current digital strategy, conducting desk research, sending out invitations and preparing the working method. The main questions are: where are we, where do we want to go, why has this not yet worked and how are we going to achieve this?
2. Customized workshops
The workshops are tailor-made to achieve your objectives. The type of workshop and your specific wishes also determine how the workshop is designed. We prefer to opt for workshops based on co-creation in which we map the desired situation, describe the bottlenecks and improvement points, develop the optimal customer journey and map (adjustments to) touchpoints. Based on these optimal customer journeys, we process the information and results into a pragmatic plan describing the projects, programs, actions and business case.
3. Reporting
After the workshops, a report will be provided on the progress, results and necessary actions. With the right KPIs, you will quickly discover what the hard work has yielded. Of course, we also agree on interim reports for multiple sessions. After all, we do it together.
Source: Aspire
The main investments are focused on leveraging automation, journey management and personalization of omnichannel interactions.
Source: Aspire
Source: Steven Van Belleghem
What customers say
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We help your organization on its way to the best customer communication and digital customer interaction, with the greatest time and cost savings. We ensure that everything is digitally accessible for your customers. Leave your details and we will contact you.
Tip: with additional information we can help you in a more targeted manner.
