Bunnik – We are proud to announce that Aspire, a well-known international analyst firm, the European Dialog Group has been recognized on their global leaderboards for implementing Customer Communications Management (CCM) and Customer Experience Management (CXM).
Aspire Leaderboard: CCM-CXM Implementation Services
Dialog Group is considered an independent CCM-specific solution integrator with deep expertise in solution design, system implementation and document design and maintenance.
Aspire Leaderboard: CXP Platform Implementation Services
Dialog Group is also included in the Communications Experience Platform Leaderboard. Based on our Customer Interaction Layer vision, experience with digital self-service, integration of cloud solutions and hosted managed services. Among other things, we have also built our own conversational IP (Flowcore).
“It's great to be on it Aspire Leaderboard to stand. As a highly focused and specialized local mid-sized player, we are proud of this position. This recognition is a well-deserved high-five for all the hard work and our enormous dedication to supporting our customers as best we can,” says Patrick Roelandt, director & co-owner Dialog Group.
We have a score of 8,33 out of 10 in customer feedback. Some of the customer quotes mentioned include:
- “From a collaboration perspective, our exchange has been mainly commercial and the supplier's responsiveness and open attitude are highly appreciated.”
- “Thinking about solutions, support in creating a vision and commitment to what they promise.”
- “Added value delivered for customers thanks to our collaboration.”
- “Significant reduction in operational costs thanks to successfully developed process flows with chatbot technology.”
'We see Dialog Group as a progressive, Benelux-based solution integrator focused on CCM-to-CXM transformation through its Customer Interaction Layer vision, investments in proprietary chatbot technology and partnerships with various technology providers, most notably Precisely,” says Kaspar Roos, Founder & CEO of Aspire. "While Dialog Group continues to expand in Europe, the company is actively transforming from a specialist solution integrator focused on outbound communications to a technology-enabled hosted managed services company focused on broader CCM-CXM capabilities such as digital forms and bi-directional digital communications.”
About Dialog Group
Dialog Group offers deep service expertise ranging from communications design and development, hosting and maintenance, data management, forms, chatbots, personalized videos and other bi-directional, conversational channels. Dialog Group has a strong history of deploying and integrating solutions based on on-prem software, but is increasingly shifting to both the cloud and a hosted managed services model where it offers a compelling CX vision. The company is mainly active in the Benelux, but is expanding to Germany and the Czech Republic and is entering into partnerships in other countries such as Italy. It is positioned as an ambitious player, but with strong potential for future market growth.
Discover more at Dialog Group
About Aspire:
As an industry analyst firm, Aspire partners with leading Customer Communications Management (CCM) and Customer Experience Management (CXM) technology providers and service providers around the world, helping them with market insights, strategy and business development.
Launched in 2018 Aspire gain Aspire Leaderboard, a portal with digital positioning and insights for suppliers, focused on the evolving CCM market. Registration is free and you will stay informed of relevant developments in the CCM-CXM industry.
Discover more at Aspire Leaderboard
* The translations on this website are provided by G-Translate from Dutch
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