Bunnik, February 21, 2024 – Dialog Group, a leading international solution integrator, and Brixxs today announce a strategic collaboration in AI and automation, aimed at transforming customer interaction processes in regulated industries.
Strategic collaboration with concrete goals
The collaboration will result in the establishment of a joint AI and Automation competence team, with the primary objectives:
- Developing practical AI applications for complex business environments
- Creating efficient and customer-centric self-service solutions
- Exploring innovative technological opportunities within regulated industries
One of the first solutions is to enrich the conversational Dialog Group- Digital Colleague product, which enables complex transactional tasks to be performed in self-service by end customers. Think of adding AI-driven helpdesk functionality, but also things like document checks, proactive analysis of conversation data. Everything to combine 'straight through' efficiency with customer-friendly processes.
“We have a very pragmatic and realistic view on applying AI in regulated environments,” says Philippe Van Nieuwenborgh, CTO of Dialog Group. 'With our knowledge of customer interaction processes, the industries we operate in, our certifications and our proprietary technology, we are ready to serve use cases that go beyond generating texts or supporting simple decisions.'
Freddy Jaarsma, manager at Brixxs and lead of the joint AI and Automation competence team: “Our knowledge and experience with AI, combined with the knowledge and strength of Dialog Group, allows us to quickly achieve results for our joint clients. We are bursting with ideas to achieve beautiful and concrete results”.
Patrick Roelandt, general manager Dialog Group “This collaboration strengthens our strategic position and increases our added value in the market. We focus on developing concrete, innovative solutions in the field of customer interaction, which we integrate into our existing products where possible. In this way, we offer our customers safe and compliant services that optimize their processes. We will soon present the first results of this collaboration in the form of new products and market-oriented initiatives.”
About Dialog Group
Dialog Group is a leading specialist in customer experience management, focusing on innovative solutions for effective customer communications and interaction. With over 30 years of experience and offices in the Netherlands, Belgium, Germany, and the Czech Republic, Dialog Group offers expertise in perfecting (digital) customer interactions.
Visit Dialog Group for more information.
About Brixxs
Brixxs is a specialist in intelligent automation for small and medium-sized enterprises (SMEs), providing tailor-made solutions through AI integration, low-code application development and API management, with the aim of streamlining business processes and increasing efficiency.
<strong> More info: </strong> www.brixxs.com
* The translations on this website are provided by G-Translate from Dutch
