Yes, you can, but we don't recommend it (yet). NLP is used by chatbots (such as ChatGPT) to interpret questions, but also to generate answers. And with the latter, things often go wrong due to a lack of control over the answers. So you don't have to integrate an NLP chatbot to reduce the pressure on your customer service or to save time. We recommend not integrating an NLP chatbot yet, but considering a process bot such as Digital Colleague. With targeted answers and processes you will save more time than an NLP chatbot.