BUNNIK – Dialog Group, solutions integrator in the field of customer interaction, takes over industry peer Eerstestap.nl. Eerstestap.nl develops digital colleagues, process-driven chatbots and provides robotic process automation (RPA) services, especially for financial services, notaries and healthcare.
Patrick Roelandt, Managing Director Dialog Group: ''The market for conversational intelligence and digital colleagues is growing strongly and is being further stimulated by the scarcity of personnel among our customers. Dialog Group already provided conversational solutions and sees the addition of Eerstestap.nl Dialog Group as an important step.”
More focus on conversational intelligence and design
Roelandt continues: ''Eerstestap.nl has proven proprietary technology with the ISO27001 and NEN 7510 certified Flowcore platform. This makes it possible for us to add intelligence, control and digital colleagues to our customer interaction solutions. In addition, Eerstestap.nl has knowledge and expertise in the field of conversational intelligence and design.
We use partly the same technology, which makes collaboration easier. Eerstestap.nl is also a good addition to our interactive video solutions. They have a track record of providing content for more than 800 videos.
In addition to operational synergy, we expect to accelerate our joint growth by enriching each other's customer base. And not unimportantly, we have the same view on doing business: people always come first.”
There is an immediate good click between both parties
Jan Verstegen, co-founder of Eerstestap.nl: “From the first moment there was a click with the management Dialog Group. We were looking for a strong, agile party in our field that could help us accelerate growth. The ambition we have with our own technology and the solutions we offer to our customers and the market is greater than we could realize independently. This makes this step completely logical for us. In addition, we can immediately offer our existing customers a much broader service and product portfolio in the field of customer interaction and digital self-service."
Familiar faces remain on board
For existing Eerstestap.nl customers, nothing will change, except the name: all familiar faces will remain on board. All customers and suppliers are visited personally to ensure maximum continuity. The merger will create a company of more than 80 employees, with three branches in the Netherlands (Bunnik), Belgium (Mechelen) and Germany (Marburg).
About Dialog Group
Dialog Group has been providing solutions and services in the field of customer interaction since 1992. Dialog Group supports large and medium-sized organizations in the financial, telco and utility sectors, among others, by offering solutions that match the customer's business objectives. Used as solutions integrator+ Dialog Group a portfolio of standard software to deliver solutions for integration with the back office. Dialog Group has a strong vision on customer interaction and distinguishes itself in the market through local support, flexibility and focus on change. Dialog Group is growing strongly and, in addition to the Benelux, also active in the DACH-region.
About Eerstestap.nl
Eerstestap.nl knows the financial market inside and out and has built up expertise in digital customer behavior. Eerstestap.nl has been helping customer organizations for more than 10 years to renew and optimize their customer processes by digitizing. This concerns consultancy firms, banks, insurers, pension providers and advisory chains. We ensure that objectives are achieved through targeted digitalization and that your customer uses the self-service offered and experiences it as pleasant.
* The translations on this website are provided by G-Translate from Dutch
