Dialog Group will collaborate with Hootsuite, a leading social media management platform that is expanding into social commerce and social customer care. The company's Sparkcentral by Hootsuite product manages all messages within one simple multichannel conversational engagement platform across any messaging channel or social network to provide customers with social customer care capabilities.
With offices in the Netherlands and Belgium Dialog Group smart solutions and services for frictionless customer interaction and digital self-service. The collaboration between Dialog Group and Hootsuite enables companies to meet the increasing expectations of today's mobile, hyper-connected customers. The next phase in making digital interaction easy.
Ian Healey: ''Hootsuite and Dialog Group will bring together advanced adaptive capabilities to help businesses digitally transform.”
Ian Healey, Senior Product and Partner Marketing Manager at Hootsuite, said of the partnership: “Customers today expect a tailored and consistent experience every time they interact with a brand. Hootsuite and Dialog Group will bring together advanced adaptive capabilities to help companies digitally transform and engage customers in new ways. We welcome the opportunity to combine the years of experience of each of our companies to help businesses across Europe.”
Hootsuite's Digital 2021 Report shows that 4,5 billion people use social media. That is more than half of the world's population. On average, people spend almost 2,5 hours a day on social and messaging platforms. By working together, Hootsuite and Dialog Group banking, insurance, telecom, utility, government and leisure organizations to approach their customers and other target groups more effectively on the channels where they already spend time.
“We are excited to announce this partnership with our customers,” says Philippe Van Nieuwenborgh, Manager Business Development, Innovation and Projects, Dialog Group: “We strongly believe that frictionless customer interaction and digital self-service lead to better business results. By adding Sparkcentral by Hootsuite to our portfolio and integrating it into our customer engagement hub, we can help brands manage every interaction from one place. Businesses can meet customers on the channels they are on (e.g. WhatsApp), serve them faster and gain full control over the conversation.”
Dialog Group
Dialog Group uses solutions and services to make significant improvements in just a few weeks to organizations that have challenges in the field of customer contact. Our experts understand the barriers that your customer experiences and can also offer technical solutions, for example through simple digital self-service solutions. This makes customer interaction personal, without making the process complicated or time-consuming. From smart forms and personal, interactive video to conversational intelligence, integrated with digital authentication, nothing is too crazy for us.
Dialog Group collaborates with the most prominent innovative software companies and market leaders in the field of (digital) customer communication. This makes us independent and allows us to select the right solution for our clients. Always with the same dedication and focus on the ultimate customer experience.
Hootsuite
Hootsuite is a leading global provider of social media management software. The comprehensive platform enables brands and organizations to build lasting relationships with their audiences on social media, at scale across social networks and 1:1 messaging channels. Hootsuite offers free Self Serve and Sales-enabled versions of the platform on monthly and annual subscription options. The free and Self Serve solutions are accessible directly from the website, so customers can get started within minutes. Hootsuite has approximately 200.000 Self Serve customers and more than 5.000 Sales-enabled customers, as well as millions of users worldwide.
For more information, go to www.hootsuite.com
* The translations on this website are provided by G-Translate from Dutch
