“What used to be thousands of manual checks is now largely automated and audit-proof thanks to Tess.”
For accounting and consultancyCROP office, with more than 300 specialists, are the control activities round of declarationn income tax every This year again presents a major challenge. Employees manually request documents and information, manually check thousands of documents and answer countless customer questions. A time-consuming process for both CROP and their customers, with many rework, phone calls and email reminders.
CROP knew this could be done smarter and approached us for a solution. This solution came in the form of a Digital Colleague named Tess. The result? 80% of their repetitive work is automated, allowing employees to increasingly focus on personal contact with customers. This significantly reduces workload during peak periods.
The Digital Colleague connects with CROP systems
Tess is no ordinary tool, but a smart digital colleague who takes over the preparation of income tax returns. She guides clients of CROP step Step by step, knows exactly which questions and documents are required by the Tax Authorities, and automatically keeps all customer data up-to-date in CROP's systems. Customers can also easily pause the form and resume later.
Linked to AFAS and M-Files, Tess automatically records all data. The tool processes uploads, communicates via email, text message, or API calls, and keeps everything traceable and auditable.proof. CROP employees can concentrate on exceptions and more complex questions, while Tess, in turn, handles all routine tasks.
Guido van Aarle, Crop accountants & advisors
Tess
80% of manual work automated in a year
And guess what? Tess is the ideal employee. She enables CROP to save 80% of the hours previously spent manually. Of the clients who now go through the tax return preparation process, almost 90% complete it completely. With an effort score of 1,8 (read: easy), this means that completing this annually recurring process has become a breeze.
Furthermore, Tess is easily expandable. The foundation that currently automates this process can be applied, with little or no modification, to other recurring processes, such as assessing provisional assessments or collecting data for the 30% ruling. This investment therefore yields structural returns for multiple processes within CROP.
Would you also like a Digital Colleague in your office?
Repetitive tasks like data collection, document review, and customer inquiries are time-consuming and prone to errors. A Digital Colleague easily automates these tasks and performs them consistently and flawlessly. This ensures traceability and compliance, ensuring all data is correctly documented for internal audits and external submissions.
At Dialog Group We help organizations take customer communication and digital interaction to the next level. With our expertise, technology, and services, we ensure that Digital Colleagues are deployed quickly and smoothly, making processes more efficient, reliable, and customer-friendly. Contact us and discover how your organization can benefit from a Digital Colleague.
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