We are Dialog Group!
We have been providing solutions and services in the field of customer communication (CCM) and customer experience (CXM) for more than 30 years. We enable digital customer interaction and self-service with a personal approach, flexibility, professional knowledge and our 'can-do' mentality.
Our Mission
Dialog Group is aimed at perfecting organizations' digital customer interactions. Through the deployment of our professionals, services and technology, we enable frictionless communication through any channel, at any time, with the utmost convenience for the customer. Simple, personal and safe. This way you exceed your customers' expectations and are sure to meet their requirements. Digital Interaction Made Easy.
Our vision
Our ambition is to enable organizations to retain their customers through personalized, relevant, secure, and simple communication and interaction via all channels. With our size and focus, we want to have a significant impact on the business market.
You can provide an excellent customer experience by combining convenience and efficiency for the customer with a committed, personal approach on every channel and at any time. This is only possible if you properly coordinate business processes, tools and people. Our approach emphasizes perfecting customer interaction, where the customer really takes center stage.
Our core values
Our core values form the basis of our approach and are: reliable, personal, agile and simplicity. In this way we make digital customer interaction easy, or in short: 'Digital Interaction made easy'.
We work with professionals, technology and services that deliver significant improvements within weeks. Especially in organizations that have challenges in the field of customer contact.
Reliable
Personal
Viable
Simple
Learn our Dialog Group know colleagues
At Dialog Group we would like to enter into dialogue. Optimal digital interaction with our customers and partners is what makes our work inspiring. So, do you have a question for us? An interactive issue that you want solved? Or would you like more information about our approach, solutions and services? Then take touch with us.
Patrick Roelandt
Managing Director
Philippe Van Nieuwenborgh
Chief Technology Officer
Rob van Barlingen
Manager Services
Mathieu Prikken
Finance manager
Karen van Vliet
HR
manager
Dennis Koorn
Marketing & Customer Success Manager
Karine Copier
Marketing &
Communications
André Sleurink
Support Coordinator
Jan Verstegen
Conversational expert
Menno Hoekstra
Sales Manager &
Marketing Benelux
Michael Mimoso
Product Owner
Remco Smink
Managing Consultant
Kristoff De Smedt
Sales Manager BeLux
(Belgium and Luxembourg)
Achim Schuch
Sales Manager DACH
(Germany, Austria, Switzerland)
Kateřina Blahova
Team Leader
Czech Republic
Will you soon be part of our team?
At Dialog Group it's all about people, because they make the difference. We are a people-oriented organization with a flat, informal structure and modern views on matters such as working from home and personal development. Do you want to be part of our team? Discover our vacancies.
Our certifications
At Dialog Group we understand that certifications are essential to strengthening the integrity and reliability of our services. They not only reflect our commitment to the highest standards in security and compliance, but are also crucial in providing peace of mind to our customers and partners. These certifications confirm that our processes and solutions meet strict security and privacy requirements, allowing us to build a solid foundation of trust.
Corporate Social Responsibility (CSR)
We are a solutions integrator with attention to people and nature. We therefore consider corporate social responsibility to be important. We take the social consequences into account in all the choices we make. Both in social, environmental and economic areas. We like to contribute something to international society. In addition to being a sustainable partner, we are a sustainable employer and supporter of social initiatives.
Dialog Group over the years
