AFM tightens supervision of digital accessibility: what does this mean for financial organizations?
You know what you want to achieve, but are still looking for the best way to achieve this. We offer organizations expertise, technology and services to reduce costs and increase customer satisfaction.
Press release: Dialog Group strengthens pan-European position with strategic acquisition of M2SC Italy
Dialog Group developed a smart Digital Colleague for CROP that guides clients step-by-step through their tax return and automatically handles documents, questions, and data processing.
How can I schedule an orientation session?
You can easily schedule an introductory session by filling out the form on this page. We will contact you shortly to schedule the session.
What does an exploratory session with Dialog Group up to me?
The session offers you valuable insights into how we can support your organization. You will receive practical information about our approach and the best way to achieve your goals with our solutions.
What can I expect during the orientation session?
During the session, we discuss your specific challenges and goals regarding customer communication, self-service, or process optimization. Our experts offer solutions that align with your needs and show you how we can help your organization improve customer satisfaction.
Is an introductory session free?
Yes, the introductory session is completely free and without obligation. It is intended to help you understand how digital interaction can improve your organization, without you feeling obligated to make a purchase.
How long does an orientation session last?
An orientation session usually lasts between 30 and 60 minutes, depending on your specific needs and the questions you have. We ensure that we have sufficient time to understand your challenges and provide concrete solutions.
Orientation session
Schedule an orientation session Schedule an orientation session with Dialog GroupWe help you find smart solutions for digital interaction. Do you have questions or would you like to know more about our vision, services or
Thank you for the exploratory meeting.
Thank you! Thank you very much for your interest in Dialog Group. A professional from Dialog Group will contact you shortly. While you wait, we recommend the following:
Vacancy: Finance & Accounting Specialist (Netherlands)
We're looking for an Assistant Finance Manager for our Finance team. Interested? Click here to learn more about the vacancy.
How CROP automated 80% of their repetitive work and served their customers faster and more accurately with a Digital Colleague.
Dialog Group developed a smart Digital Colleague for CROP that guides clients step-by-step through their tax return and automatically handles documents, questions, and data processing.
Why even insurers no longer dare to take the risk of AI
Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.
AI workshop AI readiness
You know what you want to achieve, but are still looking for the best way to achieve this. We offer organizations expertise, technology and services to reduce costs and increase customer satisfaction.
AI in customer relationships: sometimes it works, sometimes it doesn't. Discover our tips and tricks here.
Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.
From months of waiting to immediate results
Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.
From mediocre chatbot to good help: the step towards conversational AI 2.0
More and more companies are using chatbots to handle customer questions quickly and efficiently. The goal is clear: help your customer directly and reduce the pressure on customer service.
EAA Compliance in 8 steps: a practical guide for financial organizations 2025
Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.
Customer testimonial: Bert Sonneveld – de Vereende
Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.
The European Accessibility Act: the opportunity for a better customer experience
Imagine receiving an invoice you can't read, struggling with an online form that doesn't work with your screen reader, or getting frustrated with a chatbot you simply don't understand. For 4,5 million Dutch people
Press release: Dialog Group and Eye-Able® launch strategic partnership for improved digital accessibility
Bunnik, March 27, 2025 - Dialog Group, a leading international solution integrator in the field of customer interaction and Eye-Able®, a specialist in digital accessibility, are proud to announce their strategic partnership. This partnership is aimed at advancing digital
Webinar Accessibility March 18, 2025
Watch webinar: Is your organization really ready for the European Accessibility Act (EAA)? Date and time Is your organization already busy preparing for the European Accessibility Act (EAA)? Please note:
Press release: Dialog Group and Brixxs launch innovative AI and Automation competence team
Bunnik, February 21, 2024 - Dialog Group, a leading international solution integrator, and Brixxs today announce a strategic collaboration in AI and automation, aimed at transforming customer interaction processes in regulated industries.
Press release: Dialog Group and MHC Launch Collaboration for the European Market
Bunnik/Boston, January 2025 - Dialog Group, a customer experience management (CX) specialist with over 30 years of expertise, and MHC, a leading provider of intelligent document automation solutions, today announced their strategic partnership for the European market. Dialog Group,
Stellenangebot: Sales Consultant (Deutschland)
We are looking for a Customer Communication Management Application Specialist. Curious? Be sure to click further and discover more about the vacancy.
Stellenangebot: Anwendungsspezialist für Kundenkommunikations-management (Deutschland)
We are looking for a Customer Communication Management Application Specialist. Curious? Be sure to click further and discover more about the vacancy.
Vacature: CCM Applicatiespecialist (Nederland)
We are looking for a Customer Communication Management Application Specialist. Curious? Be sure to click further and discover more about the vacancy.
The deadline for the European Accessibility Act (EAA) is approaching, is your organization ready?
The European Accessibility Act (EAA) is approaching, and the June 2025 deadline is truly just around the corner. However, many companies underestimate the enormous impact this legislation will have. This is not just another new directive;
Press release: Dialog Group achieves prominent position on Aspire IXM Leaderboard
Bunnik, September 2024 – Dialog Group, a leading provider of conversational solutions for digital (customer) interaction, has achieved an honorable position on the very first Aspire Leaderboard for Interaction Experience Management (IXM), launched by market researcher Aspire CCS. This is a
Have a chance to win one Digital CX Workshop van Dialog Group
Would you like to have a chance to win one? Digital CX Workshop? Follow the instructions of Digital Colleague Laura and get a grip on your digital customer interaction.
Webinars
Webinars
Communication as a service
Issue/Topic: Companies in data-intensive industries with strict regulations struggle to efficiently manage omnichannel customer communications and interactions. Solution: Implementation of the Communication Platform, a Hosted Managed Solution that adapts to existing ones
Careers Dialog Group
Dialog Group is a people-oriented organization with a flat, informal structure and modern views on matters such as working from home and personal development.
Set your strategy in motion with our Discovery Workshop en Digital CX Workshops
You know what you want to achieve, but are still looking for the best way to achieve this. We offer organizations expertise, technology and services to reduce costs and increase customer satisfaction.
Get more out of your sales, marketing and customer interaction
Get more out of your sales, marketing and customer interaction. Really put your customer first. While people are loudly shouting about how central you are to the customer, you also see that it is still quite difficult.
Transform your customer communication into customer interaction with Customer Experience Management (CXM)
Transform your customer communication into customer interaction with Customer Experience Management (CXM) From Customer Communications Management (CCM) to Customer Experience Management (CXM) At Dialog Group we believe that CXM is an indispensable link in companies
Services and solutions
Services and solutions With our professional experts, smart tools and workshops, we can help your organization optimize and improve your digital customer interaction. On this page you will find an overview of our services and
Comply with legislation and get more control over your digital customer interaction
Comply with legislation and get more control over your digital customer interaction Always comply with regulations At Dialog Group We closely monitor developments in local compliance legislation on a daily basis. Or
Make it easy, frictionless and fun for your customer and customer service
Make it easy, frictionless and fun for your customer and customer service. More time for moments that make a difference. Your colleagues work hard to help every customer properly, but they also waste a lot
Comply with the European Accessibility Act (EAA)
Issue/topic: Companies must comply with the European Accessibility Act (EAA) to ensure digital accessibility for people with disabilities. Solution: Implementation of accessibility guidelines in all digital communications, supported by specialized tools and
Improved customer experience
Issue/Topic: Companies are struggling to modernize customer communications, resulting in impersonal and inconsistent customer experiences across channels. Solution: Implementation of an all-in-one communications platform that enables personal, data-driven communications across channels
Clarification of documents
Problem/topic: Incomprehensible documents lead to a negative customer experience, increased pressure on customer service and inefficient business processes. Solution: Deployment of specialized tools and expertise to make outgoing communications more understandable and inclusive, with a focus on
Use cases and customer stories
Use cases and customer stories With more than 30 years of experience, we have already helped countless customers. Below is an overview of successful cases that we have carried out. In some cases the names of the
Digital self-service for private individuals
Problem/topic: Customers experience frustration due to long waiting times, limited opening hours and impersonal service when arranging matters. Solution: Implementation of an advanced Digital Self-Service platform with interactive functionalities such as Conversational AI, Digital Colleagues
Professional experts
Professional experts We work according to a simple principle: best practices, tailored to your wishes. Whether it concerns ad-hoc services, staffing, projects, managed services, customer interaction 'as a service' or complete outsourcing; we always find the best
Technology
Technology makes digital personal Your world is complex due to two major movements: customers ask so much of your employees that their work is piling up and those customers are also very demanding at the same time. And both things are growing.
Certifications and CSR
Certifications and CSR Our certifications and commitment to Corporate Social Responsibility (CSR) demonstrate our commitment to sustainability, ethics and transparency in everything we do. Discover how our certifications and CSR initiatives distinguish us and how they contribute
Make your digital customer interaction faster, easier and cheaper in your logistics and transport company
Make your digital customer interaction faster, easier and cheaper in your logistics and transport company Experts for customer interaction in logistics and transport Looking for the experts in digital customer interaction, customer communication, customer experience and
Make digital customer interaction faster and easier within your public sector
Make digital customer interaction faster and easier within your public sector Experts for customer interaction for public service or government service Looking for the experts around digital customer interaction, customer communication, customer experience and customer journey
Streamline digital customer interaction in your telecom organization
Streamline digital customer interaction in your telecom organization Experts for customer interaction for your telecom organization Looking for experts in digital customer interaction, customer communication, customer experience and customer journey for your telecom organization?
Digitize your financial services and make it easy for your customer
Digitize your financial services and make it easy for your customer Experts for customer interaction for your financial services or insurance company Looking for experts in digital customer interaction, customer communication, customer experience and
Prepare for the future of customer interaction for your energy company or utility
Prepare for the future of customer interaction for your energy or utility company Experts in customer interaction for your energy or utility company Looking for the experts in digital customer interaction, customer communication, customer experience
Relieve your employees by using Conversational AI
Relieve the burden on your employees by using Conversational AI. No more long queues. By using Conversational AI, your customers will be served faster and better digitally. In addition, valuable time is freed up for you
The customer interaction layer, the foundation for an excellent customer experience (CX)
The customer interaction layer, the foundation for an excellent customer experience (CX) What is the customer interaction layer? The customer interaction layer is a way of working to better organize all interactions between customers and employees, inclusively
Smart forms – Make your forms digitally fillable
Smart forms - Make your forms digitally fillable How do smart forms work? Smart Forms is a revolutionary (cloud) solution to automate and accelerate digital processes. Our software is smart for a reason:
Digital yet personal through interactive personalized video
Digital yet personal through interactive personalized video Enrich your data How do you offer a personal customer experience when traditional marketing channels no longer work? With interactive personalized video you create video content with
Communicate in high volumes with Customer Communication Management (CCM)
Communicate in high volumes with Customer Communication Management (CCM). Outbound communication in high volumes with Customer Communication Management (CCM). Bee Dialog Group we believe that customer communications and good management thereof (Customer Communications Management
Dialog Group Home
SELL MORE... INCREASE CUSTOMER SATISFACTION... REDUCE CUSTOMER SERVICE COSTS... COMPLY WITH LEGISLATION AND REGULATIONS... REDUCE WORK PRESSURE... Dialog Group has the experts, the technology and the services to do this.
Press release: Dialog Group recognized on Aspire Leaderboards for CCM-CXM
Bunnik – We are proud to announce that Aspire, a well-known international analyst firm, the European Dialog Group has been recognized on their global leaderboards for implementing Customer Communications Management (CCM) and Customer Experience Management (CXM).
Digital accessibility goes beyond a PDF
A person with a hearing impairment will never be a satisfied customer if the only way to communicate with your organization is by phone. A person with a visual impairment does not want to receive information from you via
Importance of personalization in Digital Self-Service: Create a unique experience for your customers
A digital world where every customer feels like a valued VIP... Where your customer's needs and preferences come first and where interactions with companies are not only efficient, but also personal and
Transform your customer relationships with Digital Self-Service in the B2B sector
Imagine a world where your customers always have direct access to the information and support they need, at any time of the day. A world in which they can perform tasks independently, with full control
Whitepapers
Whitepapers Free access to all our whitepapers What can you expect? Learn how to move from customer-oriented thinking to customer-oriented action as an organization. How to ensure that digital
Events overview
Dialog Group events You can find us at various events in the Netherlands, Belgium, Germany and the Czech Republic. On this page you can find out which events we will be present at. We also look back at events where we
Blog
Blogs & inspiration
Privacy policy
Privacy Statement
Cookie Policy
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Contact
Contact Us At Dialog Group we would like to enter into dialogue. Optimal digital interaction with our customers and partners is what makes our work inspiring. So, you have a question for this
Data in video ensures a 10+ customer experience
Discover how using data in videos can deliver an unparalleled customer experience. Learn more about the techniques and benefits.
Find the right balance between efficiency, accessibility and human contact in your channel strategy
A successful channel strategy requires a balance between efficiency, accessibility and human contact.
The importance of a correct channel strategy for optimally serving customers
A well-thought-out and effective channel strategy can make the difference between satisfied customers and customers who go to the competition.
Gaining competitive advantage with application modernization: a must for every company
The old legacy applications and infrastructure that have served IT needs for so long simply can't keep up with the new demands. As an IT organization, you are therefore faced with an urgent need to modernize and migrate your applications. This article goes into this in more detail and gives you directly applicable tips.
Optimize your marketing strategy with interactive personalized videos
Discover how interactive personalized videos improve your marketing results. Learn the benefits and implementation tips for success.
Application modernization: everything you need to know and how to optimize it for success
In this article we give you valuable insights about application modernization. We explain what it is, why it is important and how to implement it successfully.
Interactive personalized videos: the key to business growth
Interactive personalized videos are a powerful tool for companies to grow their customer engagement and their business.
Why should you ignore customer management?
It seems that there are still reasons why mortgage advice firms choose not to actively work with their existing customers. In this article we discuss three reasons why these consultancy firms choose this and we also offer four possible solutions.
Interactive personalized videos: the 4 biggest benefits and opportunities for B2B & B2C
Discover the four biggest benefits and opportunities of personalized interactive videos for B2B and B2C. Read more about the impact on your marketing strategy.
Aspire CEO Kaspar Roos about improving customer experience
Aspire CEO Kaspar Roos shares his insights on improving the customer experience. Discover practical tips and strategies for a better customer experience.
Hyperpersonalization: what is it and why is it so important?
Do you want to personalize your customer experiences at a level that perfectly suits the customer? It's not just about addressing the customer by name or sending targeted emails... In this blog we share how to deal with hyper-personalization; the ability to provide a customized customer experience based on the customer's specific needs and preferences.
How digital self-service solutions successfully improve the customer experience
Do you want to improve service to your customers and thus increase customer loyalty? Then as a company you can benefit greatly from self-service solutions.
Guy Polman
Manager Service Desk VvAA
The final solution was developed with the help of Dialog Group, behavioral psychologists, conversation designers, advisors, Customer Care employees and growth hackers. Thanks to this collaboration, process bot Joyce to life: our Digital Colleague.
Webinar recording | Fast and effective customer contact via WhatsApp? Your Digital Colleague will arrange this
Discover in our webinar how the digital colleague can transform your company. Learn the latest trends and technologies for a more efficient workflow.
Customer Experience Management: 4 trends for 2023
Customer Experience Management (CXM) is a hot topic. More and more companies recognize that offering a great customer experience is the route to business success and growth. Is your organization ready to apply CXM in practice? In this blog you can read the most important CXM trends of 2023.
Exclusive roundtable event on November 11
On November 11, Chris Hall and Greg Van den Heuvel from Precisely will come to the Netherlands. They spoke to iTWire about how the use of data and AI can support companies in their preparation for
Kris De Graeve
Telenet
The system that Dialog Group has delivered to us, lives off information flows. We must process customer data in a structured and secure manner. Only then can customers receive a letter in which we briefly describe their products and situation. We show that we value the customer and know his/her needs.
Nanda Nottelman-de Bruijn
Zwitserleven
Dialog Group has deployed personalized, interactive videos together with Zwitserleven. Including a video for the survivors check. With this check, customers can check what the financial risks are when their partner dies. The system behind the video calculates with real-time data.
Customer speaking: Vincent Goelen from J.Van Breda & C°
In the past, Bank J. van Breda & C° faced a complex challenge, namely becoming a completely paperless bank. Together with Dialog Group J. van Breda & C° has managed to digitize their processes without losing the ease of use and the personal touch. All systems connect nicely with each other, so that the customer experience is uniform through every channel.
Dear insurer, use the summer period to prepare for the storm of damage reports in the autumn
The process of reporting and handling damage can be organized more efficiently thanks to technical developments. We will tell you more in this article.
Press release: Dialog Group acquires Eerstestap.nl, a specialist in smartbot solutions, conversational design and video content
Dialog Group, solutions integrator in the field of customer interaction, acquires industry peer Eerstestap.nl, specialist in smartbot solutions, conversational design and video content
Customer-friendly collection: focus on these three pillars
More and more institutions, companies and collection agencies are taking a more critical look at their payment and collection processes. Maybe you are currently working on that too. In this article you can read how you can make payments and collections more customer-friendly, personal and automated, at lower operational costs.
Recording of webinar: Personal and customer-friendly invoicing and collection
During this webinar we will explain to you how you can make payment and collection processes more personal and simpler. Automated from start to finish and via your customer's preferred channel. So what are you waiting for? Improve customer satisfaction, avoid repetitive actions and save costs by automating more. Join this webinar.
Deploying a voicebot: are you ready yet?
Voicebots are increasingly being used by government agencies and companies. Only logical, because they can communicate with your customer 24/7, and when you combine them with human support, you get the best of both worlds. That means of course
4 email marketing tips for (future) omni-digital organizations
How do you, as an organization, make optimal use of email in combination with other channels such as chat, video, (offline) documents and self-service portals? I'd love to tell you. In this article I share 4 email marketing tips for organizations with
Why asynchronous communication via messaging apps is indispensable for your organization
It is nothing new that customers want to easily contact your organization. But if customers want to contact you at any time, via their own preferred channel... are you already prepared for that as an organization? Start with asynchronous communication.
Improve customer experience? Then focus on service and convenience
The quality of your product or service is top notch, the offer fits seamlessly with the wishes of your customer and there are few complaints. Yet customers 'only' give your organization a 7 when you ask afterwards about their general experience. You don't get it, what else can you do to improve the customer experience? Don't worry, you're not finished yet. Your customer probably misses that extra bit of service and convenience.
Yves Schoenmaeckers
Omniprint
Dialog Group adds flexibility. They know when everything needs to be finished and don't make things unnecessarily complicated. They always think about how we can make the process smarter and more efficient.'
Dialog Group expands international activities to DACH-region
Bunnik/Marburg – February 3, 2022 – Dialog Group, a solutions integrator in the field of customer interaction, has started a new branch in Marburg, Germany. In addition to the Netherlands, Belgium and Luxembourg, the solutions integrator also offers its customer communication solutions and services
Dialog Group adds Objectif Lune software to portfolio of customer interaction solutions
Bunnik/Mechelen, January 26, 2022 Dialog Group, solutions integrator in the field of customer interaction, now offers Objectif Lune's OL Connect platform for flexible automation of customer communication in the Netherlands and Belgium. With OL Connect, B2B
Dialog Group and Hootsuite are working together to deliver frictionless customer interactions and improve digital self-service
Dialog Group will collaborate with Hootsuite, a leading social media management platform that is expanding into social commerce and social customer care. The company's Sparkcentral by Hootsuite product manages all messages within one simple multichannel conversational engagement platform
Digital customer interactions and law: what role do laws and regulations play in the interaction with your customer?
When as an organization you interact with your customer digitally, you quickly have to deal with international laws and regulations. Caroline Baurichter, Legal & Compliance Officer at Dialog Group, explains the impact of the current one
Paul Wijsen about the power of good customer service
Where we first talked about punch cards and reading forms, we now talk about terms such as real time and artificial intelligence. So much has changed in 40 years, especially in the technical field and the way customers approach organizations. I have been able to move and grow with the field all these years.
Speaking: Ben Vloon from Crowd and Company
Ben has always worked on the business development and marketing side and almost always at international organizations that sell complex technology. Crowd and Company started 10 years ago and focuses primarily on bringing together organizational promise and customer experience. We spoke with Ben about digital transformation and the necessary acceleration within companies to improve customer experience.
Want to create flawless digital customer interactions to improve customer experience? Read these 6 practical tips
Customers who want to contact your organization, but get caught in a dead-end chatbot, are sent from pillar to post by telephone and have to provide personal details for the third time... These are situations that you, as
6 trends in digital customer interactions
Voicebots are increasingly being used by government agencies and companies. Only logical, because they can communicate with your customer 24/7, and when you combine them with human support, you get the best of both worlds. That means of course
How Geoffrey Insurance boosted customer engagement with interactive, personalized videos
Faced with the constant challenge of retaining customers and coping with increased competition, many insurance companies are looking to boost sales by strengthening their relationships with existing customers. Geoffrey Insurance Services,
Using smart technologies for a six star service, written by Sydney Brouwer
Being where your customer is and making adjustments where possible Sounds good, but unfortunately this does not appear to be possible everywhere in practice. As a company, you want to use as many communication channels as possible to serve your customers well
Customer connectedness according to Rien Brus: building a connection between people and people
Rien Brus is an expert in the field of customer connectedness. As Global Vice President of Customer Strategy at Aegon, he guides Aegon internationally in its transformation from a product-oriented insurer to a customer-oriented service provider.
Interview Nicole van den Heuvel about the power of change
According to Nicole, this underestimation is mainly due to the comprehensiveness of such a transformation. “Suppose the management decides that the organization needs to become more digital and they then only work with the technology, for example. Or they teach them
Interview Hen Snackers about success factor of digital customer interaction
"That is mental accessibility, the ability to listen carefully to your customers." It is almost cliché that everything is done digitally nowadays. But the fact that all communication and interaction also happens smoothly and silently is something of a thing
4 tips to improve your digital customer experience
Just do what your customers expect. The new measures taken by our government to quickly reduce the ever-increasing numbers of Corona infections mean more working from home and less face-to-face contact with each other for the time being. Personally, I understand all
Collaboration with Wakibi
As an enterprising IT company with a social foundation, Dialog Group wants to contribute to entrepreneurs around the world. This way they can build a better and sustainable future on their own. We have recently become a proud partner of Wakibi.
4 key points with which you put the customer first when implementing a chatbot
Both business and private, I see that during this bizarre period it is very clear which organizations have really taken good steps in their digital transformation. And especially the argumentation from which this is used. Is this
News & inspiration
Blogs, whitepapers, webinars & events Als Dialog Group we would like to inspire our customers and partners with topics such as customer experience, digital customer interaction, artificial intelligence, accessibility, compliance and much more. Use our search bar with your subject to
About Dialog Group
We are Dialog Group! We have been providing solutions and services in the field of customer communication (CCM) and customer experience (CXM) for more than 30 years. We enable digital customer interaction and self-service with a personal approach, flexibility and professional knowledge
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Sorry, we can't find this page! 404 Useful Links Services & Solutions News & Inspiration About Dialog Group Contact Search this website Can you
How do I integrate Smart Forms on my website or app?
Via an embed code you get the code integrated on your website or app in 1,2,3. This works immediately on every device.
Can I customize Smart Forms to suit my brand and use of color?
Yes, that's possible! You can change colors and fonts to the colors of your choice.
Can I also use this tool in education or for purposes other than sales & marketing?
Yes, interactive personalized video can be used everywhere to make communication (more) understandable and to aim for (better) activation. A video message is on average 7x more powerful than an email, for example. And a picture says more than 1.000 words. Go figure
What could my organization use interactive personalized video for?
Some examples: Explanation of a (new) product or service or changes thereto Activation of your target group Onboarding of new customers Making appointments including explanation of necessary preparations Taking out new insurance and completing the
How do I measure the success of the videos?
In addition to clear dashboards for measuring video engagement, our solution also offers export and integration options. Reading results into Power BI, for example, is therefore no problem.
What interactive elements can I use with interactive personalized video?
The possibilities are quite extensive. You can combine most (web) elements with video, such as: buttons, multiple choice, checkboxes, input fields... The strength of our solution lies in the fact that you simultaneously inform people, let them complete data and the viewer
Which systems, platforms and software it works with Dialog Group for Conversational AI?
We work with tooling from our technology partners Precisely and Chatlayer (by Sinch) and our own FlowCore. These systems can easily be linked to other software and platforms. Wondering if your system is compatible? There are more than 100 integrations
Does your Conversational AI work with Natural Language Processing (NLP)?
Yes, you can, but we don't recommend it (yet). NLP is used by chatbots (such as ChatGPT) to interpret questions, but also to generate answers. And with the latter, things often go wrong due to a lack of control
Does Conversational AI replace customer service/customer service?
No, but it does help reduce the pressure and help you be ready for your customers 24/7. Above all, see it as an addition to existing services and the opportunity to find a better balance
Can I link an ERP or CRM (such as SalesForce, MS Dynamics, SAP) with CCM?
You can link CCM with all primary business applications. According to our vision, you get a grip on all your customer interactions by not managing communications within ERP, CRM or other primary business applications, but in 1 central location in the
What is the difference between CCM and CXM?
With both CCM and CXM you focus on improving customer interactions. Yet there are important differences between the two. At CCM (Customer Communications Management) the focus is mainly on optimizing outgoing communication to customers and on
What is CXM?
CXM stands for Customer Experience Management. With CXM you mainly want to understand and improve the entire customer journey in order to build a positive experience across all channels and focus on customer loyalty. Developments in this domain are happening very quickly
What is CCM?
CCM stands for Customer Communications Management and is a strategic approach to managing and optimizing all of a company's outbound communications with its customers. The goal is to improve the customer experience by personalizing and streamlining
What is the difference between CRM and CCM?
A CRM (Customer Relationship Management) system is designed to manage all of a company's interactions and relationships with its customers, focusing on storing customer data and tracking sales opportunities and service requests. A CCM (Customer Communications Management),
What role does CCM play in the customer journey?
A CCM is an essential step in the customer journey by delivering personalized and relevant communications at every touchpoint. It ensures that customers receive the right information at the right time through their preferred channels. This gives your customer
Successful Management Buy Out Dialog Group
Bunnik/Heverlee, June 27, 2019 - The management of Dialog Group and current shareholders have reached agreement on the purchase and sale of 100% of the shares in Dialog Group to part of the existing management. This means
Improve internal communication between departments
Perhaps it has happened to your organization: your creative team has devised and developed an amazing concept in a few weeks, but is then told by marketing that this is not at all in line with the marketing strategy.
A better customer approach thanks to video
In our mobile age, it is not enough to know who your customer is. It's also important to know where it is so you can provide a truly personalized experience. Where in the world, but
Email and customer engagement, how it works
In many conversations I have, it emerges that a lot is still sent by e-mail and post and that there is insufficient response. For years I have been amazed by the enormous amount of emails
6 trends for customer communication in 2019
The digital transformation is in full swing at many companies. IT systems are being modernized at a rapid pace or even ignored and replaced by completely new systems and processes. In 2019, digital transformation is still high on the management agenda.
