PRESS RELEASE: Dialog Group acquires Eerstestap.nl, specialist in smartbot solutions, conversational design and video content
BUNNIK – Dialog Group, solutions integrator in the field of customer interaction, is acquiring industry peer Eerstestap.nl. Eerstestap.nl develops digital colleagues, process-driven chatbots and provides robotic process automation (RPA) services, particularly for financial services, notaries and healthcare industries.
Patrick Roelandt, Managing Director Dialog Group: ”The market for conversational intelligence and digital colleagues is growing and is additionally even more stimulated by staff shortages at our customers. Dialog Group was already providing conversational solutions and sees the addition of Eerstestap.nl to the company as an important step.”
More focus on conversational intelligence and design
Roelandt continues: ”Eerstestap.nl has proven proprietary technology with the ISO27001 and NEN-7510 certified Flowcore platform. This enables us to add intelligence, direction and digital colleagues to our customer interaction solutions. In addition, Eerstestap.nl has knowledge and expertise in the field of conversational intelligence and design.”
We partly use the same technology, which makes collaboration easier. Eerstestap.nl is also a good addition in terms of our interactive video solutions. In fact, they have a track record in providing content for more than 800 videos.
Together, in addition to operational synergy, we expect to accelerate growth by enriching each other’s customer base. And not unimportant, we share the same vision on doing business: people always come first.”
Immediately a good click between both parties
Jan Verstegen, co-founder of Eerstestap.nl: “From the very first moment there was a good click with the management of Dialog Group. We were looking for a strong, yet agile party in our field that could help us realize an accelerated growth. The ambition we have with our own technology and solutions was greater than we could achieve on our own. This makes this step completely logical for us. Moreover, we can offer our existing customers a much broader service and product portfolio in customer interaction and digital self-service.”
Familiar faces stay on board
Nothing will change for the existing Eerstestap.nl customers, except the name: all familiar faces will remain on board. All customers and suppliers will be visited personally to ensure maximum continuity. After the merger, a company of more than 80 employees will be created, with three offices in the Netherlands (Bunnik), Belgium (Mechelen) and Germany (Marburg).
About Dialog Group
Dialog Group has been providing customer interaction solutions and services since 1992 . Dialog Group supports large and medium-sized organizations in the financial, telco and utilities sectors, among others, by providing solutions that fit the customer’s business objectives. As a ‘solutions integrator+’, Dialog Group uses a portfolio of standard software to provide solutions for back office integration. Dialog Group has a strong vision on customer interaction, and distinguishes itself in the market through local support, flexibility and focus on the power to change. We are growing strongly and are now active in the DACH region in addition to the Benelux.
About Eerstestap.nl
Eerstestap.nl knows the financial market through and through and has built up expertise around digital customer behavior. For more than 10 years now, Eerstestap.nl has been helping customer organizations to renew and optimize their customer processes by digitizing. This concerns advisory firms, banks, insurers, pension providers and advisory chains. We ensure that objectives are met and that your customer purchases the self service offered and enjoys the experience.
Left: Jan Verstegen, Edwin Riem from Eerstestap.nl.
Right: Philippe Van Nieuwenborgh, Patrick Roelandt en Rob van Barlingen from Dialog Group.
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