CUSTOMER ENGAGEMENT

Boost your results through smart customer interactions

It is no longer sufficient to handle the customer communication ‘ simply ‘ adequately. A customer expects more. A personal experience and the feeling of being appreciated are paramount. This means that information must be available personally, relevant and through the right medium, anytime, anywhere. How can you meet if you have millions of customers and still want to stay personal?

Each interaction is an opportunity to positively influence the customer experience and to surprise a customer. No worries, with our smart solutions, you can also provide that optimal customer experience and increase customer engagement.

Technology makes digital personal

Good digital customer interaction ensures clarity and quick handling of process steps that let you walk through your customer. That goes much further than triggers from your systems that send emails. You want to personally appeal to your customer and accompany them digitally at every stage of the customer journey. Our solutions provide:

Relevance

Play on customer-specific needs for more engaged customers.

WOW Experience

Move that extra step with in-depth personalization and interactivity.

Security

Comply with all requirements and guidelines of supervisors and GDPR.

Accessibility

Be 24/7 reachable from any place, via any device and anytime.

Digital self-service

Give customers the direction to arrange business through personal preference channels.

Automation

Accompany your customer with his or her digital customer journey and shorten the turnaround times.

By using our knowledge on how to improve customer interaction, all customer journeys can be realised without worries faster thanks to your thinking. Increasing customer engagement is the ultimate goal and doesn’t have to be complicated. And the beauty is: You can just keep doing your work, we’ll arrange it for you.

INTELLIGENT FORMS

The time of paper forms and fillable PDFs is over: Distinguish yourself from the competition with the form of the future! Use our intelligent forms as the starting point of an automated digital process for your business to serve customers. Customers do not fill in a question too much on your website and the information is continued in real time to all systems. As a result, the turnaround time is very short, which allows customers to handle a process faster.

The customer happy and you happy, because you save time, processing costs and prevent the ‘ between the shore and ship ‘ scenario where the customer hangs ‘ somewhere ‘. Discover all the benefits of this digital process.

INTERACTIVE VIDEO

Reaching customers is becoming an ever-increasing challenge, while customers ‘ demands are increasing. How can you find the perfect balance between a personal customer experience and the acceleration and efficient setup of your processes? Our interactive video solution allows you to inform and ask customers in an approachable way. That data is then processed directly in all systems, so that you always have current data at hand. Learn how interactive video can respond to customer needs and create that unique customer experience.

CONTEXTUAL CHAT

‘ That chatbot can’t help my customers anyway, they just get frustrated with those irrelevant options. ‘ Recognizable? But what if we can transform that chatbot into a responsive chat system that can provide customers with a good personal service? The contextual chat technology that is at your disposal makes the ‘ old ‘ chatbot bite into the digital dust. Not only can the bots offer personal customer interaction automated, the processes are also fully automated and only forwarded to an employee as ‘ human contact ‘ is required. Find out how intelligent our chat technology is and put that step in an extra innovative interaction.

DIGITAL CUSTOMER COMMUNICATION

The customer now wants to be directly assisted, from all devices and through all communication channels. A consistent digital customer experience on every screen is the goal, but how can you achieve it? With our digital customer communication solution. Design, manage and analyse responsive messages from a single platform that look great on all screens and can be delivered across all channels. This way your customer experiences that personal approach and you can make highly targeted offers with a higher probability of conversion. Discover the possibilities of our smart interface and really get to know your customer.