CONVERSATIONAL INTELLIGENCE
Freeing up your hands for other tasks?
Let intelligent technology take over your customer interaction.
Be personally accessible anytime, anywhere
The new generation of customers has high expectations of your company. You have to be accessible anytime, anywhere and offer a personal customer experience, or else they’ll just switch. But how can you meet these standards without having to hire hundreds of people? With conversational intelligence. Our easy-to-use, cloud-based design lets you create, modify and optimize (for example) conversational chatbots. Then you deploy them where they’re needed, whether on a social media channel like Facebook or on your website. So you’re always connected thanks to a system that feels anything but ‘robotic’.
THE BENEFITS
EFFICIENT DEPLOYMENT OF EMPLOYEES
HIGH CUSTOMER SATISFACTION
HIGH EASE OF USE
24/7 AVAILABLE FOR CUSTOMERS
EFFICIENT USE OF EMPLOYEES
Guide your customer to the right answer by using conversational intelligence and reduce your costs. The technology only redirects customers when it’s really needed, allowing employees to provide assistance more efficiently.
HIGH CUSTOMER SATISFACTION
Increase customer satisfaction by eliminating repetitive, time-consuming tasks. You prevent customers from receiving the same request twice and can handle processes digitally immediately.
HIGH CUSTOMER SATISFACTION
Increase customer satisfaction by eliminating repetitive, time-consuming tasks. You prevent customers from receiving the same request twice and can handle processes digitally immediately.
HIGH EASE OF USE
Make it easier for your employees with 1 design that is suitable for all channels. The intuitive, real-time UX design allows for quick adjustments and your employees’ productivity skyrockets
24/7 AVAILABLE FOR CUSTOMERS
Ensure an outstanding customer experience in all channels where your customers come into contact with your organization online, even outside of office hours. With conversational chat, it seems to customers that an employee is always present.
24/7 AVAILABLE FOR CUSTOMERS
Ensure an outstanding customer experience in all channels where your customers come into contact with your organization online, even outside of office hours. With conversational intelligence, it seems to customers that an employee is always present.
Customer case conversational chatbot
Mobile-first customer interaction without the intervention of a person, fully automated, but with a personal touch. Conversational intelligence at its best. The bot technology gives you the ability to create a great customer experience that will set you apart from the competition while improving your efficiency and productivity.
OUR CLIENTS
RELEVANT ARTICLES
Press release: Dialog Group recognized at Aspire Leaderboards for CCM-CXM
Bunnik, September, 2023 - We are very proud to announce that Aspire, a well-known international industry analyst firm, has recognized European Dialog Group on their global leaderboards for the implementation of Customer Communications Management (CCM) and Customer...
Find the right balance between efficiency, accessibility, and human contact in your channel strategy
A successful channel strategy requires a balance between efficiency, accessibility, and human contact. Excessive channel steering can lead to customer frustration and loss, while listening to customer needs and providing diverse channels enhances customer satisfaction and creates a positive brand experience.
The importance of the right Channel Strategy to best serve customers
A well thought out and effective channel strategy can make the difference between satisfied customers and customers going to competitors. Let’s look at the importance of a proper channel strategy in serving your customers in the best way possible.
Digital strength
You don’t change your organization in a day. Nor with yet another tool or additional hiring of temporary staff either. You can change it by working smartly with your processes and systems. We give you a grip and insight into the possibilities and the digital power to make this happen.