BLOGS & INSPIRATION
Get inspired by our blogs, interviews and other articles about digital customer interaction and delivering a superior customer experience.
Interview Hen Snackers
''That's mental accessibility, the ability to listen carefully to your customers'' It is almost cliché to say that everything happens almost digitally these days. But the fact that all communication and interaction also happens smoothly and silently is something of...
Why your organization reacts too slowly in customer interaction
Many of the articles I read about customer experience are about topics such as the customer journey or customer experience. Everyone measures and analyzes customer satisfaction. Still, in practice (both as a private person and as a businessperson) I often see quite...
Interview Sydney Brouwer
Many organizations want to make fans of customers, but few succeed. Customers don't just become fans, you really have to do something for that. Providing great service, for example. Service that is so good that customers remember it, tell it and get wildly excited...
Dialog Groep has appointed Kristoff De Smedt as new Sales Manager for Belgium and Luxembourg
Heverlee, 7 May 2020 - Dialog Groep has appointed Kristoff De Smedt (50) as new Sales Manager for Belgium and Luxembourg. Kristoff comes from Altares Dun & Bradstreet Belgium and previously worked in the insurance sector for over 13 years. At Dialog Groep he is...
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