BLOGS & INSPIRATION
Get inspired by our blogs, interviews and other articles about digital customer interaction and delivering a superior customer experience.
PRESS RELEASE: Dialog Group acquires Eerstestap.nl, specialist in smartbot solutions, conversational design and video content
Dialog Group, solutions integrator in the field of customer interaction, is acquiring industry peer Eerstestap.nl. Eerstestap.nl develops digital colleagues, process-driven chatbots and provides robotic process automation (RPA) services, particularly for financial services, notaries and healthcare industries.
Digital accessibility goes beyond a pdf
A person with an auditory disability will never become a satisfied customer if the only way to communicate with your organization is through the telephone. While a person with a visual impairment does not want to receive information from you through a video. But also persons without disabilities can encounter problems in contacting your organization...
Deploying a voicebot: are you ready yet?
Voicebots are increasingly being deployed by government agencies and companies. This is only logical, because they can communicate with your customer 24/7, and when you combine them with human support, you get the best of both worlds. Of course, this does not mean...
Why asynchronous communication via messaging apps is indispensable for your organization
That customers want to contact your organization easily is nothing new. But that customers want to contact you at any time, via their own preferred channel... is your organization prepared for this? Start with asynchronous communication.What is asynchronous...
Improve customer experience? Then focus on service and convenience
The quality of your product or service is impeccable, the offerings seamlessly match the wishes of your customer and there are few complaints. Yet customers give your organization 'only' a 7 when you ask about their overall experience. You don't get it, what else...
Dialog Groep expands international activities to DACH region
Bunnik/Marburg – February 3, 2022 - Dialog Groep, solutions integrator in the field of customer interaction, has started a new branch in Marburg, Germany. In addition to the Netherlands, Belgium and Luxembourg, the solutions integrator offers its customer...
Dialog Groep adds Objectif Lune software to its portfolio of customer interaction solutions
Dialog Groep now offers Objectif Lune's OL Connect platform for flexible automation of customer communication in the Netherlands and Belgium. With OL Connect, B2B and B2C companies can communicate more efficiently with their customers, in an automated and yet...
Dialog Groep and Hootsuite partner to deliver frictionless customer interaction and improve digital self-service
Dialog Groep today announced a partnership with Hootsuite, a leading social media management platform now expanding into social commerce and social customer care. The company’s Sparkcentral by Hootsuite product manages all messages within one simple, multi-channel...
Paul Wijsen on the power of good customer service
Where we first talked about punch cards and reading in forms, we now talk about terms such as real time and artificial intelligence. In 40 years, so much has changed, especially on a technical level and the way customers approach organizations. All these years I have been able to move and grow with the field.
6 trends in digital customer interactions
Developments around digital customer interactions are moving at lightning speed. More and more organizations are using technology to serve their customers in a personalized way. In this article we share the 6 latest trends in digital customer interactions....
The customer interaction layer: crucial for an optimal customer experience
The interaction you have with a customer as an organization is often fragmented across different channels, systems, processes and departments. How do you ensure - despite all the internal factors - that all digital customer interactions are still personalized and...
Interview Nicole van den Heuvel about power of change
Change = people, processes + resources According to Nicole, this underestimation lies mainly in the comprehensive nature of such a transformation. “Suppose the management decides that the organisation needs to become more digital and they only start working with...
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