Online magazine – Edition 2
Packed with interesting KNOWLEDGE articles, such as:
✓ Printing company Omniprint about personalization
✓ Menno Lanting on digital leadership
✓ Every generation has its own (customer) expectations
✓ Kasper Roos about the latest CX trends
✓ VvAA about the efforts of their digital colleagues
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IN THIS MAGAZINE YOU CAN READ:
Valuable customer cases
- Our customer Guy Polman – Service Desk manager at VvAA – talks about their digital colleague Joyce.
- And Yves Schoenmaeckers – Owner Omniprint – talks about how the printing company is growing thanks to the personalization of printed matter.
Knowledge articles about CX
- Generational differences – Every generation deals differently with digitization and the (new) ways in which they can come in contact with your company. We tell you how.
- From CCM to CXM – What has changed in the past 30 years?
Experts tell
- Menno Lanting – explains how you can digitize successfully and how important digital leadership is.
- Kaspar Roos – tells you about the latest cx trends, the digital transformation and the future of artificial intelligence in customer contact.
PREVIEW
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